“We are honored to be recognized by General Motors and Buick GMC with this achievement,” said Kevin Bell, Dealer Principal of Win Kelly. “To achieve this status, we had to be a top performer in sales, but it is also as important to be a top performer in customer satisfaction in all areas of our business – sales, service and parts. Buick and GMC have developed great products for 2014 and 2015, which both our staff and our customers are very excited about.”
Following a major building renovation in 2011, Win Kelly has spent a great deal of time focusing on the customer experience from initial visit to the showroom or website, through vehicle purchase and maintenance/ownership. A key component in this initiative has been their Customer Care Center, which provides a single point of contact for all sales and service needs. “Over the last few years we have made a conscious effort to ensure that the customer is the focus for all business activities. This is a unique way of doing business, particularly in this industry, and we believe this has significantly impacted our vehicle sales as well as long-term loyalty and customer retention,” said General Manager, Charlie Seaboch.
Established in 1986, Win Kelly Chevrolet Buick GMC is a proud sponsor of many local charities and organizations such as the Maryland Camaro Club, The Freestate Corvette Club, Special Olympics Maryland, Western Howard County Baseball Association, in addition to participating in the annual Making Strides Walk with the American Cancer Society.
Win Kelly Chevrolet Buick GMC is located in Clarksville, Maryland and proudly serves the areas of Columbia, Ellicott City, Baltimore, Washington D.C., as well as surrounding areas for both new and pre-owned vehicle needs, body shop, parts and service.
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